Shipping & Returns/Warranty
We offer a flat shipping rate of $15.00 across Canada. In stock items generally take 2-3 days to ship. Out of stock items can take 7-14 days. If you need your order as soon as possible please call to check if it is available immediately.
You may return most new, opened items within 30 days of delivery for a full product refund. We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). When a product has been used and is not defective, no shipping costs will be refunded and all shipping costs will be deducted from the product refund.
You should expect to receive your refund within six weeks of sending your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (7 to 14 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Our distributor, Dunwell Tech Inc., warrants all Dino-Lite handheld microscopes and eyepiece cameras against defects in material and workmanship for a period of TWO (2) YEARS from the original date of retail purchase. All other products including stands, accessories, and products other than Dino-Lite brand are warranted for a period of ONE (1) YEAR from the original date of retail purchase. If product is found to be defective within the warranty period, www.dinolite.us, at its discretion, will repair the product at no charge or exchange the defective product with a new product or a product that is at least functionally equivalent to the original product.
This warranty does not apply to damage due to accident, misuse, abuse, misapplication, or negligence; to damage caused by service performed by anyone who is not a www.dinolite.us Authorized Service Provider, or if the serial number has been removed from product.
Please keep your receipt as it will be requested for any warranty service. Products repaired or replaced under warranty remain covered for the initial duration of the warranty plus an additional three month period.
To obtain warranty service, download and fill out the RMA Form and send it to firstname.lastname@example.org (e-mail) or 310-618-9996 (fax). Once an RMA is issued, return the product at your expense to 20655 S Western Ave, Ste 116, Torrance, CA 90501, including complete RMA Form with RMA# and a copy of your dated sales receipt.
For technical support, please contact us at 1-888-668-2442 or email@example.com.
Out of warranty repairs & replacements
In many cases, repair or replacement service can be provided for products outside of warranty period. For more information or estimated replacement costs please contact us at 1-888-668-2442 or firstname.lastname@example.org.