FAQs

Top FAQs

1. 1. Can I get a product demonstration before purchasing and how can I receive Technical Support?  

   If your question is not answered by any of the options on this FAQ page please visit our Contact Us page, call us directly at 888-668-2442, or email support@dinolite.us

   We offer scheduled demonstrations in our office in Los Angeles, CA. If you'd like to set up an appointment, please give us a call at 888-668-2442.

   If you are not in Southern California, you might also be able to try the Dino-Lite at one of the many trade shows we exhibit at throughout the year. Please click here for a list of upcoming tradeshows.

   If neither of the above options is possible, please give us a call at 888-668-2442 and we will be glad to discuss your application with you and recommend the best product.

2. 2. How do I choose a Dino-Lite microscope?  

   We have a wide variety of different models available to suit a range of different applications. Some of the differences include magnification, resolution, type of lighting, and other hardware and software features. To help you determine the best model for your application we have made available the following resources:

   Product Filter

   Feature Comparison

   Nomenclature

3. . How do I use the Dino-Lite Digital Microscope?  

4. Part A.

   1. Place the illuminated specimen on the center of the microscope stage. 2. Always start observing using the lowest magnification with the microscope. 3. Aim the specimen through the objective lens. 4. Focus the microscope by slowly turning the coarse Adjustment Focus Knob, for different magnifications, until an image forms ,slowly adjust the focus back and forth to get the best focus, or to reveal hidden structure at different depths of the specimen being examined. 5. To increase magnification, rotate the magnifications or the Objective Lens depending on the models of the Microscope 6. Focusing becomes more critical when using higher magnifications as the objective lens would need to come closer to the specimen to obtain a focus. 7. Use the same techniques cautions in coarse and fine focusing as described above and use care so that the Objective Lens does not come in direct contact with the specimen when achieving a final focus. 8. CLick on “picture” button or “video” button from DinoCapture software for taking the picture you want or recording the video. 9. What are the applications for Dino digital microscopes? Industrial Inspection, Scientific, teaching tool, Skin Check, Scalp Check, Textile Inspection, Jewelry Inspection, Coin Inspection, Printing Inspection, Reading Aid, Web cam for Online chatting, and more.

   Part B.

   How would we know what magnification to choose for our imaging products? Always start observing using the lowest magnification with the microscope. Adjust the objective lens or magnification knob until the desired image comes into focus. Then increase magnification gradually until satisfied.

   To reduce glare simply change the point of view the angle of either the object or the scope by a few degrees. On models AM311S and higher you are also able to turn off the LED lights if desired.

   The TV Video models utilize NTSC analog format which provides “no-delay” images, whereas the USB models use a digital format which may cause a slight delay when focusing.

   The current DinoCapture measurement functions have been tested by major LCD manufacturers to be within a 5% margin of error under 200 x magnifications.

   When examining LCD panels it may be necessary to apply a thin coat of oil (baby oil, etc) to the panel surface in order to view sub-pixels. The “hard coating” (HC) applied to the LCD panel at the factory may make this necessary in order to view the pixels beyond the polarize level.

   Use time-lapsed capture function problem under Windows OS- Cannot start after using time-lapsed capture function. only shows dino-lite logo and hangs there. Possible cause: dino-lite accidentally created a corrupted .avi file from time-lapsed capture solution: Search this particular .avi file, find and delete it.

5. 5. Using multiple Dino-Lite devices simultaneously on one computer  

   The number of simultaneous Dino-Lite devices supported depends on the operating system and hardware resources, ranging from 2 to 6 devices in most cases.

    

   Windows There is no software restriction on the number of Dino-Lite microscopes that can be used simultaneously. The total that can successfully be used will depend on the hardware resources of the computer. Particularly, the number of PCI USB 2.0 controllers, and the available discrete (non-integrated) graphics memory. In general, most modern computers will be able to run at least two and up to six microscopes simultaneously.
   Mac OS The DinoXcope software will currently display from a maximum of four Dino-Lite cameras. The total number of cameras that can successfully be used will depend on the hardware resources of the computer. Particularly, the number of PCI USB 2.0 controllers, and the available discrete (non-integrated) graphics memory. If you are running Windows on top of Mac OS and want to use multiple cameras we suggest using Bootcamp rather than parallels.

    

   Trouble displaying from exactly two Dino-Lite devices simultaneously This generally occurs when the device is connected to an older USB 1.1 port, rather than a USB 2.0 port. If the device is connect to a USB hub/splitter or USB extension cable, that device may also only support the older USB 1.1 standard. To resolve this issue:

   -Make sure the device is connected to a USB 2.0 port.

   -Connect the device directly to the computer rather than through a hub or extension cable.

   -If the device is connected to the front of the computer, try a USB port on the back of the computer.

   -Try a different USB port

   -Try lowering the Dino-Lite display resolution

   -(certain models) Lower the maximum frame rate set in the DC20.ini file

   Trouble displaying from more than two Dino-Lite devices simultaneously When trying to use three or more Dino-Lite microscopes simultaneously on one computer; all microscopes light up, but some show only a black screen in the software. Possible causes include:
   Most common (Windows & Mac) A) PCI USB Controller This issue most likely indicates that the PCI USB controller does not have enough bandwidth for all the microscopes. If the computer has multiple USB controllers (such as one group of USB ports in the front and one in the back of the computer), try to distribute the Dino-Lites evenly among the USB controllers. If there is only one USB controller installed, you may need to add another PCI USB controller in order to run three or more microscopes.
   B) Video Memory If distributing the Dino-Lite microscopes evenly among the PCI USB controllers does not solve the problem, another possiblity may be that the computer does not have enough graphics memory to support multiple cameras (especially if the computer has integrated graphics). In this case, you may need to add a discrete graphics card or upgrade the graphics card.

   C) USB hub or different ports Sometimes connecting some or all of the Dino-Lites to a USB hub or different USB ports can help resolve this issue. If using a USB hub, ensure it is at least a USB 2.0 hub, and preferably also a powered hub.
   Mac OS - Windows Virtualization D) Bootcamp not Parallels If you are running Windows on top of Mac OS and want to use multiple cameras we suggest using Bootcamp rather than Parallels.

    

   Other possible resolutions

   Make sure the device is connected to a USB 2.0 port.

   Connect the device directly to the computer rather than through a hub or extension cable.

   If the device is connected to the front of the computer, try a USB port on the back of the computer.

   Try a different USB port

   Try lowering the Dino-Lite display resolution

   (certain models) Lower the maximum frame rate set in the DC20.ini file

   Uninstall other web cam type devices which may potentially conflict with the Dino-Lite

   See Also System Requirements

6. 6. What are the system requirements to use the Dino-Lite?  

   General compatiblity:

    

   Models up to 1.3MP

   OS: Windows XP, Vista, 7, Mac OS 10.5+

   CPU: 1.5GHz Pentium IV or equivalent AMD Athlon processor and higher

   HD: At least 200MB available HD space

   RAM: 1GB RAM (1.5 require for Windows Vista,7) and above

   Graphics card: 32MB video card or above

   CD-ROM drive for installation

   USB 2.0

    

   Models up to 5MP

   OS: Windows XP, Vista, 7, Mac OS 10.5+

   CPU: 2.4 GHz Pentium IV or equivalent AMD Athlon processor or higher

   HD: 2GB of available HD space

   RAM: 1GB of available RAM

   Graphics Card: 64MB video card or above

   CD-ROM drive for installation

   USB 2.0

    

   Please see the page for a specific product for precise compatilbity information.

7. 7. What is the Magnification, Field of View, Working Distance, and Depth of Field?  

   Most Dino-Lite microscopes have variable magnification. As with traditional microscopes, a higher magnification means shorter working distance, and smaller field of view and depth of field, and a lower magnification will give a longer working distance, larger field of view (FOV) and depth of field (DOF).

    

   Link to Working Distance vs Magnification and Field of View (FOV) Chart PDF 

   Working Distance Feature

   Field of View Feature

   Link to Depth of Field (DOF) Chart PDF

   Approximate depth of field values for common magnifications: 50x: 0.44mm 200x (standard model): 0.1mm 470x (high magnification model): 0.12mm

    

8. 8. Where can I purchase a Dino-Lite?  

   Please click here for a list of authorized Dino-Lite resellers. All Dino-Lite microscopes purchased through one of our authorized resellers include a 2-year warranty and free US-based tech support.

9. 9. Why choose the Dino-Lite microscope?  

   Award winning product and design #1 Selling Handheld Microscope in the World Unique design with a single lens with variable magnification Developed for professional use yet affordable for casual or educational usage 30+ models to choose from Wide selection of accessories User friendly, advanced software included Software can be installed on multiple computers at no additional cost Free software updates Mac compatible Measurement and calibration feature available Applications engineer available USA Patent Dino-Lite series microscopes are the original patent design for handheld microscope, beware of imitators 2 Year warranty on Dino-Lite microscopes and Dino-Eye eyepiece cameras 1 Year warranty on Dino-Lite Accessories Free technical support 99% Product in stock

Hardware

1. 10. Can you provide a design schematic / 3D model / IGS / AutoCad / Step file for the Dino-Lite?  

   Please click here to contact us for more information about obtaining design files.

2. 11. Do Dino-Lite microscopes store any user data?  

   No, the Dino-Lite microscopes do not store any customer data in the device when the Dino-Lite is removed and the power is turned off. Dino-Lite microscopes use EEPROM memory which are non-volatile. Any information stored on the device is only setup data which is not user accessible and there is no user data path.

3. 12. Eyepiece: Can I have more information about the Dino-Eye Digital Eyepiece Cameras?  

   Click here to see the Dino-Eye Eyepiece Field of View

   Click here to see How to Select and Setup Dino-Eye Microscope Camera

   Click here to see to measure your existing microscope diameter to select the correct Dino-Eye Eyepiece Camera

   There are two common sized apertures on a microscope: 23mm and 30mm. If you choose AM4023 is perfect for 23mm Aperture.

   If the inner diameter of your eyepiece slot is 30mm or 30.5mm then the AM4023X is another versatile digital eyepiece. A unique feature it has is that it is capable of being adjusted for focus because of its tube design that has a 23mm aperture from top to bottom. Included with the AM4023X are two adapters which are 30mm aperture and 30.5mm aperture.

   If you have a unique aperture where other eyepieces would not fit. The AM423U would be useful and may able to meet your requirement The way the AM423U works is that it is made to be placed over an existing eyepiece that has a 36mm outer diameter or smaller. The AM423U is made to see through your current existing eyepiece which eliminates the need to figure out your microscopes eyepiece slot aperture.

   The AM4023 series eyepiece camera is designed with a zoom-in feature. The field of view (FOV) is approx. 12-14mm allowing for a high quality image of a reduced area.

4. 13. Handheld: Are there (ESD) Electrostatic discharge, (MRI) Environment Safe and Dino-Lite Microscopes?  

   (ESD) Electrostatic discharge - Dino-lite Microscope Body:— No Significant Static Dino-lite Microscope Nozzle:— Minor static generation*** (Internal company test test Approx 3-5K Volts) MS12C Portable Cradle Stand:— No Significant Static *** Any generated static was quickly dissipated.

   (MRI) Environment Safe - There are parts in the Dino Lite microscope as well as the USB cable that connects the Dino-Lite to a computer that may not be safe in an MRI environment.

5. 14. Handheld: How do I focus the Dino-Lite microscope?  

   The Dino-Lite digital microscopes are designed to achieve the specified maximum magnification and clear focus with the scope either in contact with or on the same level as the observed object or surface, such as the skin, etc. The nozzle length is designed to provide the appropriate focal length to achieve this. When the scope is in this optimum position then the user will be able to achieve a clear focus in two distinct magnification ranges. In order to focus in the maximum magnification range simply continue to zoom beyond the first clear focus range on the observed object or surface until you see the object again come into focus. This second stage is the maximum magnification of the scope. When the scope is further away from the observed object or surface you will only be able to focus in at one magnification range.

    

   General example how the Dino-Lite handheld digital microscopes optics works

   The way the optics works with our scope is that there is one focus point in each distance. So farther you go the lower the magnification you can get. There is one exception at touching point where there are two focus points. One at around 50x and the other at around 200x. The device would get out of focus and into focus again from around 50x to 200x. To receive the magnification values in between, the focus point would be within the clear protective plastic lens.

6. 15. Handheld: What is the Dino-Lite rating for temperature & high-pressure environments?  

   For Temperature Rating Internal electronic components: Temperature rating (14° F ~ 131°F) / (-10° C ~ 55° C) External Housing (Casing) Temperature rating (14° F ~ 158°/ 176°F) / (-10° C ~ 70° C / 80°C)

   For Plastic Nozzles AD caps Models Temperature rating (14° F ~ 266°F) / (-10° C ~ 130° C) AM front cover Models Temperature rating (14° F ~ 158°F) / (-10° C ~ 70° C)

   Notes: Due to the internal adhesive, using the device in an environment over 70°C is NOT recommended. In higher temperature application it’s recommended to use a metal exterior unit.

   High-pressure environment The Dino-Lite models with a 3rd digit "1"  or with a 2nd A in the model number (ie AD3713TB, AD4113T, AM4113ZT, AM413ZTAS etc)  are designed with a special housing or MSAH300 Protective Enclosure that makes better suited for high pressure environments. The microscope can operate in pressures up to 125 psi if the pressure is gradually increased. The pressure should not be rapidly increased.

7. 16. Handheld: What is the Polarizer feature?  

   Light is one of the most important factors in any type of imaging. Sometimes light can be a damaging factor in producing an effective and high quality image especially against a reflective or metallic surface. Certain Dino-Lite models include a polarizer feature which can be switched on/off or can be adjusted in between to offer full, half or partial polarization, providing the versatility required for use in countless applications where a reflective surface can create imaging problems.

   Click here to view a gallery of polarization examples

8. 17. How do I clean the Dino-Lite?  

   All digital microscopes and eyepiece camera internal components are sealed within the housing and require only occasional cleaning to maintain their optical integrity.   1. It is recommended that these instruments be used and stored in a clean, cool and dry environment and that care be taken to keep them free of dust and other contaminants. 2. Avoid exposing to fumes and extreme temperatures and never immerse or rinse in water. 3. If cleaning is required then first use a small air pump camera lens cleaner that can me found online from numerous retailers.  If it is with brush, please make sure the brush is soft, fine, and clean. 4. Please do not use alcohol as it will hurt the lens, also do not use a cotton swab. 5. Avoid touching the surface of the lens with your finger tips. Also it is advised to use the plastic or other scope or eyepiece cover when not in use. For AD series microscopes see the MSFC-L-CC2 for a sealed cap. 
   Never disassemble or open the scope or camera body. This will introduce dust and other contaminants and may cause permanent damage and/or void the warranty.

9. 18. How much power do the Dino-Lite microscopes consume?  

   For the Dino-Lite USB models in the 300/3000 and 400/4000 series the Dino-Lite consumes 1980mW (1340mW microscope +  640mW for all 8 LEDs). For the 7000 series models, the Dino-Lite consumes 2150mW (1800mW microscope + 350mW for all 8 LEDs). if 5MP resolution at 1.3MP---LED ON  power consumption 2000mW (2.0W ) = 5V / 410MA  

   For Dino-Lite analog models, the AC has the following specifications:

   Analog model AC adapter Volts x Amps = Watts Input: 100-240V, 150mA = 15 – 36 watts Output: 5V, 800mA = 4 watts

   UV series light output

   The light output power of the near UV LED for AD4113T-FVW is about 16mW x 4 LED = 64mW AM4113-FVT is about 16mW x 8 LED = 128mW AM4113T-FV2W is about 11mW x 4 LED = 44mW

   The diverge angle for AM4113FVT– 40o

    

   Dino-Lite AC Adapter Info

   Analog model AC adapter Volts x Amps = Watts Input: 100-240V, 150mA = 15 – 36 watts Output: 5V, 800mA = 4 watts

10. 19. Is the Dino-Lite compatible with Windows RT? How do I use the Dino-Lite on a Windows RT Tablet?  

    Windows RT is the mobile version of Windows 8 that is found on some tablet devices. Some Dino-Lite models are compatible with Windows RT. For a compatibility chart please see the following link:

     

    http://www.dinolite.us/windows-rt

     

    The DinoCapture software is not compatible with Windows RT. Dino-Lite models that are compatible with Windows RT will use the built-in Camera app. To set up the Dino-Lite on Windows RT, use the following steps:

     

    1. Connect the Dino-Lite via USB

    2. Open the Windows Control Panel

    3. Select "Hardware and Sound" then "Device Manager"

    4. In the "Device Manager", find the Dino-Lite device under "Imaging Devices" or "Other Devices"

    5. Right-click or hold down your finger on the Dino-Lite device and select "Update Driver"

    6. Select "Browse my computer for driver software"

    7. Select "Let me pick from a list of device drivers on my computer"

    8. Select "Microsoft" then "USB Video Device"

    9. Select "Next" and complete the driver installation

    10. Open the built-in "Camera" app and select the "Dino-Lite" or "USB Video Device"

     

    Note about Microsoft Surface Tablet: The Microsoft Surface tablet is running Windows RT, but the Surface Pro tablet is running the full version of Windows 8. Thus the Surface tablet requires a Dino-Lite model that is compatible with Windows RT, but the Surface Pro tablet will be compatible with any model that runs on a standard version of Windows including Windows XP, Vista, 7, or 8.

11. 20. LED: Do the special lighting models (UV and IR) contain filters for visible light?  

    Some models, including the AM413FIT (IR) and AM4113FVT (UV) contain visible light filters. Other models with variable lighting, like the AD413T-I2V (UV/IR) do not contain visible light filters. These models are most effective in imaging UV and IR at distances of less than 3 inches.

12. 21. LED: How does the strobe feature (model AD3713TB) affect LED life?  

    While in a strobe pattern, the LED lights alternate being in an “on” and “off” state. Neither the changing of state nor the time in the “off” state draws against the LEDs operational lifetime. Thus using the strobe feature on capable models will prolong the operational life of the built-in LED lighting when compared to using a consistent “on”.

13. 22. LED: How fast can the LEDs be cycled ON/OFF?  

    The LEDs can be toggled on/off programmatically using the Dino-Lite SDK. The maximum switching rate is approximately 20Hz.

14. 23. LED: How long do the built-in LEDs last?  

    The Dino-Lite uses long-lasting LED lights rated at 20,000 operational hours. The LEDs can be toggled on/off while using the Dino-Lite and will remain off while the DinoCapture software is not in use to maximize the life of the LEDs.

    Usage -------- Average LED Life 24 hours/day ~2 years + 6 hours/day ~ 9 years 2 hours/day ~ 25 years

15. 24. LED: How sensitive to infrared light are the Dino-Lite Digital Microscopes?  

    Dino-Lite scope lens are glass with IR coating. The filter is an IR pass filter. The Dino-Lite digital microscopes are sensitive up to 940nm NOTE: Only the AM413FIT (850nm) has IR cut filter, and AD413T-I2V (IR 940nm) has no IR cut filter. That is the center value of the wavelength. Since it is LED, not laser, the wavelength has bandwidth. The AM413FIT (IR) and AM4113FVT (UV) contain visible light filters. Other models with variable lighting, like the AD413T-I2V (UV/IR) do not contain visible light filters. These models are most effective in imaging UV and IR at distances of less than 3 inches..

    for near UV • Excitation: near-UV LEDs (on/off software adjustable), 390-400nm • Excitation: near-UV LEDs 365nm~375nm • Emission Filter Cutoff Wavelength: 425nm The light output power of the UV LED for AM4013FVW is about 16mW x 8 LED = 64mW The light output power of the UV LED for AM4013T-FV2W is about 11mW x 4 LED = 44mW Dino-Lite (UV and IR) contain filters for visible light? Some models, including the AM413FIT (IR) and AM4113FVT (UV) contain visible light filters. Other models with variable lighting, like the AD413T-I2V (UV/IR) do not contain visible light filters. These models are most effective in imaging UV and IR at distances of less than 3 inches.

16. 25. LED: What is the purpose of near UV LED light?  

    With a near UV light digital Camera you can capture very detailed data, which can be undetected by human eyes. Below are images depicting the greater detail (scratches, blemished, etc.) that can be captured when using a UV camera versus a standard camera. SURFACE INSPECTION IDENTIFICATION 3D INSPECTION SELECTION PCB INSPECTION/SOLDER INSPECTION

    What Is Ultraviolet Light? Ultraviolet light is part of the light spectrum, which is classified into three wavelength ranges: UV-C from 100 nanometers to 280 nm; UV-B from 280nm to 315 nm; and, UV-A from 315 nm to 400nm. These waves are invisible to the human eye, but some insects like bumblebees, can see them. The human eye responds to light with wavelengths from about 400 nm (violet) to 700 nm (red).

    Visible light waves are the only electromagnetic waves we can see. We see these waves as the colors of the rainbow. Each color has a different wavelength. Red has the longest wavelength and violet has the shortest. When all the waves are seen together, they make white light.

    What Is the Dino-Lite near UV series light output power (mW or mW/cm2)? The light output power of the near UV LED for AD4113T-FVW is about 16mW x 4 LED = 64mW AM4113-FVT is about 16mW x 8 LED = 128mW AM4113T-FV2W is about 11mW x 4 LED = 44mW

    The diverge angle for AM413FVT2-- 40o

17. 26. LED: What is the wavelength of the LEDs?  

    Standard Models

    ---

    White LEDs | 500 – 700nm | No emission filter

    Special Lighting Models

    ---

    Series	Excitation Wavelength	Emission Filter	Primary Uses
    FV2	375nm	425nm	Visualization of biological stains and dyes
    FV	390nm	425nm	Forensic, Arson Investigation, Counterfeit
    I2V	395nm/940nm	N/A	Document Examination, Dye penetrant inspection
    FI	850nm		Document Examination
    CFVW	400nm	430nm	Subcutaneous injuries and wounds
    GFBW	480nm	510nm	Green fluorescence, zebra fish
    GRFBY	480nm/575nm	510nm/610nm	GFP, mCherry
    YFGW	525nm	570nm	Orange fluorescence, DSRed, cyanobacteria
    RFYW	575nm	610nm	Red Fluorescence, MCherry
    DFRW	620nm	650nm	mNeptune

    Download pdf chart »

18. 27. Optics: Are Dino-Lite handheld microscopes Optical Zoom?  

    Yes, Dino-Lite microscopes operate via optical zoom. The standard USB AM4XX microscopes are optical zoom from 10x - 230x. The enhanced working distance models or “L” series i.e. AD4113TL, are optical 10x - 92x

19. 28. Optics: Does the Dino-Lite use a glass or plastic lens?  

    The Dino-Lite uses a glass lens.

20. 29. Optics: Is optical magnification the same in a digital microscope compared to a traditional microscope?  

    Traditional microscopes and Dino-Lite digital microscopes both use a lens (optical magnification) to provide an enlarged view of a specimen. A particular magnification value may appear more powerful using a traditional microscope compared to a digital microscope because magnification is defined differently between the two types of devices.

    Using a traditional microscope magnification is the ratio of the actual size of the specimen to the size that it appears under the microscope. A digital microscope incorporates a computer and monitor with various physical dimensions and pixel resolutions and also software windows that can be resized to occupy more or less area on the screen.
    The magnification value provided for Dino-Lite microscopes is intended to be useful as a reference to comparable magnification using a traditional microscope but may differ in some cases. A more useful measurement when comparing a digital microscope and a traditional microscope is the field of view (FOV) under a given magnification. This number represents a real dimension and does not change based on variations of monitor size, pixel dimensions, or resizing the software window.

    

    In the image above a sample of the views from a compound microscope and a Dino-Lite are compared. Under this particular setup, the field of view at 40x with the compound microscope was approximately the same as the field of view using the Dino-Lite at 65x. Switching the Dino-Lite display in the software to full screen causes the image to appear larger or more magnified (digital zoom), but the field of view remains the same.
    For a more detailed reference of expected field of view and other dimensions at various magnifications for our different models please see this chart:
    http://www.dinolite.us/features/wd?fs=1#image-4

     

21. 30. Optics: What is the numeric aperture of the Dino-Lite?  

    Numeric aperture varies between different models. In general it is above 0.065. For specific inquiries or product recommendations please contact us.

22. 31. Sensor: How many levels of gray could the Dino-Lite digital handheld microscope see?  

    The Dino-Lite can see 256 levels of gray.

23. 32. Sensor: How many microns per pixel can be seen with the Dino-Lite?  

    To determine microns per pixel, measure the field of view at themagnification being used. For example, using the AD4113T at its highest magnification (~220x), the FOV is 2.2mm or 2200um. Take the FOV in microns and divide by the resolution of the Dino-Lite, so in this case we would divide 2200um by 1280 pixels. 2200um/1280 pixels = 1.72um/pixel. Since the Dino-Lite handheld microscopes offer variable magnification, the microns per pixel will be different with each magnification. The above method can be performed for any magnification you wish.

24. 33. Sensor: What is the frame rate of the Dino-Lite? How do I increase the frame rate?  

    About frame rate

    The frame rate at which the Dino-Lite displays a live video depends upon a number of factors including the Dino-Lite model, resolution setting, exposure setting, and others.  In general, standard models have maximum frame rate of 30 fps at low resolution (640 x 480) and can expect between about 10 - 15 fps at 1280 x 1024 resolution. High frame rate models (3713) series have a maximum frame rate of 60 fps at 640 x 480. 

     

    Increase frame rate

    If the frame rate is lower than expected, try the following to increase the frame rate:

    -Add more lighting by using an external lighting source

    -Lower the resolution

    -Lower the exposure

    -Disable auto-exposure

    -Make sure the computer meets the Dino-Lite system requirements (especially using USB 2.0 and not USB 1.1)

     

    About HS mode

    Some Dino-Lite models have an "HS mode" resolution setting to prioritize high frame rate, select this setting when high frame rate is most important.

     

    HS mode in SDK

    The HS mode can be emulated in the SDK by using the following statements:

    SetVideoFormat(640, 480)

    CaptureRate = 99

25. 34. Sensor: What is the resolution of the Dino-Lite? (What are the different meanings of resolution?)  

    When discussing digital microscopes, the word resolution can have a number of different meanings.
    Most common:
    1. Resolution of Dino-Lite image sensor (in pixels): How many pixels comprise the digital image captured by the device. Most Dino-Lite models have a sensor resolution of either 0.3 MP, 1.3 MP, or 5 MP (640x480, 1280x1024, or 2592x1944 pixels). 2. Resolution of Dino-Lite optics (AKA spatial resolution, resolving power): This type of resolution relates to the smallest features that the microscope is able to image.
    Other meanings:
    3. Resolution of computer monitor (in pixels): How many pixels make up the display of the monitor. 4. Resolution (synonym of magnification):  The word resolution is also used sometimes in place of the word magnification with the same meaning. Many Dino-Lite models have a variable optical magnification of 10X to 200X, although other magnification ranges are available. 5. Printer Resolution (DPI/Dots-per-inch, PPI/Pixels-per-inch): The DinoCapture software offers the ability to set a DPI attribute for any saved images. DPI is an instruction for printing that enables the printer to resolve a size in pixels to a physical dimension if a physical dimension is not specified when printing. 6. Temporal Resolution (Frame Rate, FPS): In video recording mode the video is comprised of multiple image frames per second. The actual frame rate varies based on a number of conditions and goes up to 30 FPS on most models or 60 FPS on high speed models. In time-lapse video mode, an image snapshot is captured at a set interval over a set duration. In this mode the smallest interval available is 1 second.

26. 35. Sensor: What is the spectral response of the Dino-Lite handheld Microscopes?  

    Please refer to the following charts:
    Sensor: Relative Spectral Response Chart
    Optics (models with IR filter): Relative Spectral Response Chart

27. 36. Should I choose a Handheld Digital Microscope or Eyepiece Camera  

    There are advantages and disadvantages to both types. The handheld digital microscope with the built in camera is more portable and versatile and can provide up to a 360 degree view perspective. Digital camera eyepieces for microscopes can be adapted for use as an accessory with any standard microscope. Both types generally come with software which can be easily upgraded via download. Both are self contained units and require only simple cleaning for maintenance. Any serious repair work needs to be handled through the distributor or dealer. If you require portability, hand-held or mounted versatility and convenience then choose one of the Dino-Lite series of digital microscopes to satisfy these requirements. If you have an existing standard type (biological, stereo or compound) microscope and you want to convert it to a digital microscope, then you should chose a suitable “AM” series digital camera for your microscope.

28. 37. Should I choose a unit with ABS plastic or metal housing?  

    If you are in an industrial or rugged environment where temperature or other factors will effect the Dino-Lite you will most likely want to select a model with aluminum alloy housing.

29. 38. Should I choose USB connection or TV / VGA Output?  

    Your applications will determine which type of connection output you need. If you require to use of image or video capture or measurement, USB connection is for you. If your applications greatest need is viewing objects that move quickly for a live feed without image or video capture, then TV / VGA output is right for you.

30. 39. What is the MicroTouch feature?  

    Many Dino-Lite microscope camera models have the MicroTouch feature which is a touch sensitive trigger area on the body of the Dino-Lite microscope that you can use to capture images instead of using a keyboard and mouse. This sensor can be disabled or set to double touch for capture within the DinoCapture software. For component or TV/VGA models the MicroTouch trigger acts as a function to either freeze frame or turn the LED lights on and off depending on the model. You can distinguish whether the Dino-Lite has a MicroTouch feature by the T in the model number, (ie: AM413T, AM4113ZTL,  AM4012NT, AM4023CT)
    MicroTouch action by product type (models with MicroTouch feature only) USB | Default: snapshot | Alternative(s): start/stop recording, read barcode, toggle LEDs, freeze frame(Mac OS only) Analog (RCA & VGA) | toggle LEDs Analog (VGA enhanced & HD) | Tap: freeze frame | Hold: toggle LEDs

31. 40. What material is the plastic cap (nozzle) made out of?  

    All "AD" series caps are made out of polycarbonate material. "AM" series caps are made out of acrylic or polycarbonate material. Please contact us to inquire about a specific model.

32. 41. What resolution Dino-Lite microscope camera do I need?   

    Please click on the following links for sample sizes

    0.3MP image 1.3MP image 5MP image 5MP example

33. 42. What type of color correction is used by the Dino-Lite?  

    Color correction matrix varies based on specific model and exposure settings. For specific inquiries or recommendations for applications requiring color accuracy, please contact us.

Software

1. 43. Can I set or adjust the maximum frame rate?  

   The DC20.ini file is located at

   C:\Users\(USER NAME)\Documents\Digital Microscope\Setting\DC20.ini

   The 1st section is [FRAME RATE]

   go to
   "Frame_Rate_Max_4013=30"

   and reduce the max frame rate from 30 to for example 10 and save the DC20.ini file

2. 44. Eyepiece: How do I measure with the Dino-Eye microscope eyepiece camera?  

   The measure with the Dino-Eye, use the magnification of the objective lens as the "input magnification" and then use the calibration feature. When calibrating, the "input magnification" box should also contain the value of the objective lens magnification. After calibrating, the objective lens can be changed as long as the "input magnification" box is also updated to reflect the change.

3. 45. How big are the captured images and recorded video files?  

   The size of captured images and recorded video files can vary based on a number of factors, in particular the resolution and variance in light and color has a large effect on final size. As an approximate:
   Based on testing with 96-300 DPI the file sizes are: JPG Images 640 x 480 =  50kB - 80kB 1280 x 1024 = 200kB - 400kB 2592 x 1944 = 400kB - 1MB
   Video 1 minute at 640 x 480 = 11MB 1 minute at 1280 x 1024 = 33MB

4. 46. How do I change the default email application used by DinoCapture 2.0?  

   DinoCapture uses your default email application to send email. This is set in the Windows Control Panel rather than in DinoCapture. To set your default email client in Windows use the following steps:

    

   Windows 7/8

   1. Click Start > Control Panel > Programs > Default Programs 2. Click "Set your default programs", then select your desired email application from the list on the left side 3. Click "Choose defaults for this program" 4. Under the "MAPI" section, click the checkbox next to "Send mail" (be sure that you are checking "Send mail", not "MAILTO") 5. Click "Save"

    

   Windows XP

   1. Click Start > Control Panel > Add or Remove Programs 2. Click "Set Program Access and Defaults" then select "Custom" 3. Find the section titled "Choose a default e-mail program" 4. Click the box next to your desired email application 5. Click "OK"

5. 47. How do I change the default saving location in DinoCapture?  

   Change saving directory from within DinoCapture: 1. Select Folder > New 2. Click "Change" 3. Select a new location 4. Click "OK" 5. Enter a "Folder Name" 6. Click "Select"
   Change saving directory using a shortcut code: 1. Right-click on DinoCapture 2.0 icon 2. Select "Properties" 3. Select "Shortcut" tab 4. Click in the end of the "Target" box (after the last quotation mark) 5. Enter: space, hyphen, [-f], space, [NEW SAVING DIRECTORY]
   For example to change the saving directory to "C:\dino", the complete target box should look like this:
   "C:\Program Files (x86)\DinoCapture 2.0\DinoCapture.exe" -f "C:\dino"

6. 48. How do I control the LED lights without using the DinoCapture software?  

   The LED lights on the Dino-Lite USB can be toggled on/off through software (except the AM2011) in one of several ways. The easiest way is to use the LED on/off button in DinoCapture 2.0.

    

   If you are using your Dino-Lite with a third-party application, that application may have a “Camera Settings” window which may allow you to control the Dino-Lite LED lights. If the third-party application does not have a “Camera Settings” window that will allow you to control the lights, you can also install our DN DS Ctrl tool which will allow you to toggle the lights independently of the software. That tool including usage instructions can be downloaded here: 

    

   Download DN_DS_Ctrl_Installer.zip

7. 49. How do I enable continuous measurement? (previously selected measurement tool remains active after placing a measurement)  

   By default continuous measurement is not enabled. After placing one measurement, the measurement tool used is de-selected and the arrow returns to the default selector. If you want the previously selected measurement tool to remain active after placing a measurement, you can enable continuous measurement by following these steps:
   1. Close DinoCapture if it is currently open 2. Click on the Windows Start menu and then "Documents" or "My Documents" 3. Open the "Digital Microscope" folder and then the "Setting" folder 4. Open the file "DC20.ini" in a text editor such as Notepad and change the line that says "Continuous_Measurement=0" to "Continuous_Measurement=1" 5. Save the file and reopen DinoCapture

8. 50. How do I save camera settings (create a camera settings profile)?  

   Creating and saving a camera setting profile allows the user to customize the camera color setting for better color accuracy. Creating a camera setting profile can be a time saving tool if properly used. If lighting conditions are standardized and the object is similar in color then creating a profile can be a beneficial feature. Please see the following screenshot:
   Camera settings

9. 51. How do I save the auto exposure setting between closing and opening DinoCapture?  

   1. Locate the DC20.ini file C:\Users\(USER NAME)\Documents\Digital Microscope\Setting 2. Open DC20.ini file with notepad 3. Change AE_Save_Last_Setting from off to on AE_Save_Last_Setting=on 4. Save 5. Now when starting DinoCapture 2.0, it will continue from the last auto exposure setting

   How to save auto exposure settings

    

10. 52. How do I use the EDOF (Extended depth of field) feature?  

    EDOF (Extended depth of field) is an image processing tool exclusive to the Dino-Lite Edge AM4815 series on DinoCapture 2.0 version 1.4.7 and higher. It increases the depth of field by combining a series of images with different focuses into one image by only a few clicks. For more information on how to use this feature, please see the following:

    How to use EDOF in DinoCapture 2.0 EDOF Demonstration Video

11. 53. Information about measurement and calibration  

    About DinoCapture 1.0 / 2.0 measurement feature. The Dino-Lite Pro microscope has higher measurement accuracy at higher magnifications such as 50x or 200x. Generally you can expect up to about 3% deviation from the correct measurement results. Software features such as the picture-in-picture magnifier or automatic edge detection can lower the deviation to 2% or less. You can calibrate the software to acquire more accurate measurements. (Only with the measurement models of the 4xx/3xxx/4xxx/7xxx series this excludes AM313/AM313T).

     

    Click Here to learn about DinoCapture Accuracy of Measurement

     

    Calibration averaging procedure in DinoCapture 2.0 By making several calibration profiles at different magnification levels, the software can average the calibrated data to better improve the accuracy of measurements taken within the calibrated magnification range We recommend calibrating at a minimum of 3 magnifications level.

    Click here to learn how to calibrate with the Dino-Lite and Dino-Eye Microscope Cameras

    Click here to learn more about DinoCapture 2.0 Calibration

     

    Limitations of the measurement feature: -The measurements only can measure two dimensions (X,Y).

    The term Mil means one thousandth of an inch (0.001 inch). A circular mil is the area of a circular wire with a diameter of one mil, 0.001". ... Current we can select mm = 1,000um (micrometer / microns) = 0.1 cm

    mil = 0.001 inch. inch= 1,000 mil. um = 0.001 mm mm = 1,000 um (micrometer / microns)

     

    Video Demo - Video Library

    Auto Distance Measurement Quick Guide

12. 54. Is it possible to record audio with the Dino-Lite?  

    The Dino-Lite USB microscopes can capture snapshots and record video. The microscopes do not include a microphone for recording audio. Audio can be recorded by connecting a microphone or using a microphone built-in to the computer (such as in most notebooks) and using the AMCap software which is capable of recording video from the Dino-Lite and combining that video with audio from a separate microphone.
    AMCap: http://amcap.en.softonic.com

13. 55. Is the Dino-Lite compatible with 3rd party software such as LabView and Matab?  

    Scientific/Academic Matlab: Compatible (Matlab Image Acquisition Toolbox software) LabView: Appears to be compatible (We have also had customers report success using the microscope with LabView using an add-on called CamViewIT. You can find more information about CamViewIT here - http://www.inventeering.com/products-CamViewIT_Toolkit_for_LabVIEW.htm)

    Imaging AMCAP: Compatible Minisee: Compatible

    Conferencing/Chat Skype: Compatible MSN: Compatible Google chat: Compatible

    Jewelry Edge Jewelry Software: Appears to be compatible (may need to contact Edge support for initial set up)

14. 56. Is the Dino-Lite compatible with Mac OS?  

    Almost all Dino-Lite USB models are compatible and include software for Mac OS. A few exceptions include a special model with strobe lighting, and a few older (now discontinued) models. Most current Dino-Lite models support Mac OS 10.5 and above. Please check the page for a specific product to confirm whether it is compatible with your exact operating system version, or contact us if you have any questions.

15. 57. Is the Dino-Lite UVC compliant?  

    More recent Dino-Lite USB models are UVC (USB Video Class) compliant. Older Dino-Lite models are not. All Dino-Lite models with a 4-digit number in the model number are UVC compliant, older models with a 3-digit number in the model number are not UVC compliant. For example, AM4113T is UVC compliant, AM413T is not UVC compliant.

16. 58. Mac OS: How do I install DinoXcope?  

    The DinoCapture (Windows) or DinoXcope (Mac OS) software is included on the CD that came with the Dino-Lite. It is also available for download from our website. If you have an older version, the software may update automatically (if you have not disabled that feature), or you can update manually by downloading the latest version. To install by downloading the latest version from this website, follow the instructions below Mac OS Install

    1. Download DinoXcope or Insert CD	2. Double click install package
    3. Click Install	4. Double click DinoXcope icon

17. 59. Mac OS: Is there a DinoXcope User Guide?  

    Yes, you can view the User Guide in DinoXcope Help section in the software itself or click here to open the DinoXcope User Guide

18. 60. SDK: Is there a Dino-Lite SDK? How do I get access to the SDK?  

    An available free SDK (software development kit) provides C++, C#, and Visual Basic component files for custom applications once a software license agreement is signed.
    About The SDK is currently compatible with Windows XP, Vista, 7, and 8 and is compatible with 32-bit and 64-bit operating systems. The SDK components are 32-bit. The SDK is not currently compatible with Mac OS or Linux. The SDK includes documentation in the form of a PDF file which can be found in the base install directory. (Typically: C:Program files (x86)/DNVideoX SDK/)
    Access Please download and complete the form below and submit it with a brief description of your application to support@dinolite.us or by fax to 310-618-9996. After we receive the required information we will respond with a link to download the SDK within 1 to 2 business days.
    SDK License Agreement

19. 61. What is a codec? What are the different types of codecs?  

    The 5MP (2592 x 1944) resolution Dino-Lite models make use of one of two codecs (coder-decoder) to transmit the live image from the device to a computer, MJPEG or YUY2. The MJPEG codec uses more compression, resulting in a higher frame rate and a lower quality image. The YUY2 uses less compression, resulting in a higher quality image and a lower frame rate. Thus it is recommended to use the MJPEG codec when the specimen or the microscope will be moving, and the YUY2 codec when both the specimen and the microscope are stationary and/or the highest image quality is required.
    In many cases the MJPEG codec is already installed on the computer. In some cases it is not already installed. On Windows, DinoCapture will check for the MJPEG codec and alert the user if it is missing. Different versions of the MJPEG codec may also have different performance depending on the exact specifications of the computer in use. For these reasons, the Dino-Lite does not include the MJPEG codec. For those computers that do not already have the codec installed, several freeware and trial versions are available online. Since different versions may perform differently depending on your computers specifications, we might suggest downloading a trial version first to confirm the performance is satisfactory. Several websites offering free or paid versions are listed below:
    http://www.free-codecs.com/download/motion_jpeg_codec.htm (free limited version or $25 full version)
    http://www.morgan-multimedia.com/technicalsV3.htm (60 day trial version or $20 full version)

20. 62. What third-party imaging software is the Dino-Lite compatible with?  

    All Dino-Lite microscopes support DirectShow and will generally be able to open video in an application that uses DirectShow. Newer Dino-Lite microscopes are also UVC (USB Video Class) compliant and will open video in most applications that support that standard. We do not have controll over how these standards are implemented in third party applications and so cannot gaurantee that the Dino-Lite will always work in these programs. In our experience, the Dino-Lite can be used as a video source in the following software:

     

    Scientific/Academic Matlab: Compatible (Matlab Image Acquisition Toolbox software) LabView: Appears to be compatible (We have also had customers report success using the microscope with LabView using an add-on called CamViewIT. You can find more information about CamViewIT here - http://www.inventeering.com/products-CamViewIT_Toolkit_for_LabVIEW.htm)

     

    Imaging AMCAP: Compatible

     

    Conferencing/Chat Skype: Compatible MSN: Compatible Google chat: Compatible

     

    Jewelry Edge Jewelry Software: Appears to be compatible (may need to contact Edge support for initial set up)

21. 63. Which file format/resolution/DPI should I use for saving pictures?  

    File Format DinoCapture can save snapshots as BMP or JPG. The default format of BMP is uncompressed but results in a larger file size. The JPG format is compressed, resulting in a much smaller file size at the expense of the loss of image information. JPG compression is "lossy", meaning information lost in compression cannot be restored later, however the degree of compression used by DinoCapture when saving with the JPG format is usually not noticeable. In general, we recommend to keep BMP as the default whenever possible (especially medical and scientific applications), and then save a copy as a JPG whenever a smaller file size is needed (such as for posting online). One exception is when capturing images to be used with geotagging (location data) support. Geotagging requires EXIF (image meta data) support which is a feature of the JPG format only. In addition to the default formats of BMP or JPG, the save as dialog also allows saving in a number of other formats. See below for a summary:

    Format	Available as default	Available in save-as dialog	Compression	File size	EXIF support	Usage
    BMP	Yes	Yes	No	Largest	No	Very common
    JPG	Yes	Yes	Lossy	Small	Yes	Very common
    PNG	No	Yes	Lossless	Medium	No	Common
    TIFF	No	Yes	Lossy/Lossless	Medium	No	Uncommon
    GIF	No	Yes	Lossless	Large	No	Rare

    How to change the format? Change the default format by selecting Settings > Default Picture Format
    Save a copy with a different format by selecting the image on the left side menu, then click Save as
    Resolution The maximum resolution available for capturing images depends on the device model: 0.3 MP = 640 x 480 Example 1.3 MP = 1280 x 1024 Example 5 MP = 2592 x 1944 Example
    In most cases it is recommended to save the image in the highest resolution available. You can "shrink" the image later, but cannot enlarge the image without losing quality.
    Based on testing with 96-300 DPI the file sizes are: JPG Images 640 x 480 =  50kB - 80kB 1280 x 1024 = 200kB - 400kB 2592 x 1944 = 400kB - 1MB
    DPI DinoCapture has an option for default DPI as well as the ability to specify DPI when saving individual images. DPI is an instruction for a printer, and does not have bearing on the image quality or file size. When printing an image captured in DinoCapture often the desired physical print size (e.g. 4" x 4") is specified. If you do not specify the physical print size, it is calculated using the resolution of the image and the DPI value.

    For example:

    1280 x 1024 image set to 300 DPI, 1280/300 = 4.27", 1024/300 = 3.41", the print size if not specified will be 4.27" x 3.41"

22. 64. Windows: Can I save GPS location information with my images?  

    The DinoCapture software supports some external GPS Devices. To enable recording of location data, connect a compatible external GPS device, then select: Settings > External GPS Select your device, and click Connect, then Save. Also make sure that the default image format is set to JPG, not BMP. The format must be JPG as the JPG file type supports the EXIF meta data standard which is where the location data will be saved.

23. 65. Windows: Can I use DinoCapture on more than one computer? What are the license terms?  

    The DinoCapture software may be installed on as many computers as needed without additional cost. Please see the complete license agreement presented during installation for details.
    View the full software license (PDF)

24. 66. Windows: Can Microsoft Access collect an image from Dino-Lite and place it into my database?  

    Dino-Lite microscopes are WIA (Windows Image Acquisition) compatible. This means that in addition to our bundled software, the microscopes are capable of being used in a function similar to any webcam that uses WIA. Please see the following third-party link for an example of WIA being used to capture images to Microsoft Access:

    http://www.ammara.com/support/samples/access-wia-camera-control.html

    Also you may drag and drop captured images directly from DinoCapture to most Microsoft compatible programs.

     

25. 67. Windows: How do I use Edge Detection?  

    Please click here to view the Quick Auto Distance Measurement Guide

26. 68. Windows: Is the Dino-Lite compatible with DirectShow?  

    Yes, all Dino-Lite USB models are compatible with DirectShow.

27. 69. Windows: Is there a DinoCapture 2.0 User Guide?  

    Yes, click here to open the DinoCapture 2.0 User Guide

28. 70. Windows: What is the IP Camera Feature?  

    You can allow other people to remotely see your Dino-Lite and be able to see a remote Dino-Lite with the DinoCapture 2.0 software. You can share your live video feed in your local area network (LAN) or through the internet. It is a feature useful for situations where privacy is needed as the only way to connect to the remote IP camera is to know the others IP address. It can be used for professions such as doctors who require doctor/ patient confidentiality and also education where the teacher can see on what the students are examining. 

    Click Here to View the IP Camera Setup Guide

Troubleshooting

1. 71. Common Issue: DinoCapture software does not open, or opens but then crashes.  

   If double-clicking on the DinoCapture 2.0 icon produces no result, or if the program opens briefly and then closes or crashes, or displays the following message:

    

   ”Dinocapture 2.0 has stopped working. A problem caused the program to stop working correctly. Window will close the program and notifiy you if a solution is available.”

    

   Please try the following steps to resolve this issue:

    

   A) Make sure the latest DinoCapture software is installed

   Installing the latest version will help ensure that the DinoCapture software you are running is free from any known bugs and contains all the latest features.

   1. Check the currently installed version by clicking the help icon within DinoCapture 2.0 (it looks like the letter "i") then click "About DinoCapture"

   2. Check the latest version available on this page: http://www.dinolite.us/download

   3. If the versions do not match, download and install the latest version

    

   B) Run DinoCapture in safe mode

   1. Right-click on the DinoCapture 2.0 desktop icon and select "Properties"

   2. Select the "Shorcut" tab and find the "Target" box

   3. In the very end of the "Target" box after the end quote, type in: -safe (space, hyphen, "safe")

   4. The contents of the target box should now look something like this: "C:\Program Files (x86)\DinoCapture 2.0\DinoCapture.exe" -safe

   5. Click "Apply" and then double-click the DinoCapture 2.0 icon to run DinoCapture

    

   Running DinoCapture in safe mode will use the default for saving location (in your "Documents" folder) settings and disable automatic updates for DinoCapture. If safe mode resolves the issue you were experiencing, it's likely that one of these things was causing a problem. (Sometimes security settings on your computer or set by your IT department might get in the way of changing the saving location or accessing the automatic updates). You are fine to leave the safe mode setting enabled if you'd like. You can also download any updates that become available directly from our website at http://www.dinolite.us

    

   C) Rename the "Digital Microscope" folder to create a new settings folder

   1. Click on the Windows Start Menu and then click "Documents" or "My Documents"

   2. Inside the "Documents" or "My Documents" folder, find the "Digital Microscope" folder

   3. Right-click the "Digital Microscope" folder and select "Rename"

   4. Add the word "Old" to the end of the folder name, so it becomes "Digital Microscope Old"

   5. Run DinoCapture 2.0 and a new "Digital Microscope" folder will be created automatically

    

   Doing this will reset your DinoCapture saving folder to the default state. (A new folder will be created. Your previous folder and all existing pictures will be saved in the folder you renamed to "Digital Microscope Old".) If this resolves the issue, it's likely that one of the pictures or accompanying data files was corrupted. This can sometimes happen if you try to modify pictures used by DinoCapture by using a different program. To avoid this issue in the future, either use the "Save as" feature within DinoCapture to save a copy for editing externally, or copy the file directly through Windows Explorer and then use the copy to edit externally.

2. 72. Common Issue: DinoCapture software opens without error, but device is not recognized or live video does not start  

   "To start a live video feed; please plug in the Dino-Lite or Dino-Eye via USB..."

    

   A) Make sure the latest DinoCapture software is installed

   1. Check the currently installed version by clicking the help icon within DinoCapture 2.0 (it looks like the letter "i") then click "About DinoCapture"

   2. Check the latest version available on this page: http://www.dinolite.us/download

   3. If the versions do not match, download and install the latest version

    

   B) Install drivers if necessary

   Note: UVC compatible models do not need to install drivers. You have a UVC compatible model if the numeric portion of the model is 4 digits, such as AM4113T. For a non-UVC compatible model, the numeric portion of the model is 3 digits, such as AM413T. If you have a non-UVC model, you should make sure the driver is installed using the steps below.

   1. Download the driver that corresponds to your microscope from this page: http://www.dinolite.us/download

   2. When the download is complete, double-click the downloaded file to begin the driver installation

   3. When the installation is complete, connect the Dino-Lite to a USB port and the device setup will complete.

    

   C) Confirm device is recognized properly by the computer

   1. Open the Windows Start Menu

   2. Right-click on "Computer" or "My Computer" and select "Manage"

   3. Select "Device Manager"

   4. Open the "Imaging Devices" category

   5. Make sure the Dino-Lite Microscope is displayed on this list without any error indication

    

   D) Reset device if necessary

   If the Dino-Lite shows an error indication in the Device Manager window, such as a yellow exclamation mark graphic, or an incorrect device name such as "USB 20 CAMERA", follow these steps to reset the device.

   1. Right-click on the device name and select "Uninstall"

   2. On the "Confirm Device Uninstall" window, do NOT check the box next to "Delete the driver software for this device" if given that option.

   3. Select "OK"

   4. From the top menu of the "Device Manager" window, select "Action" then "Scan for hardware changes"

3. 73. Common Issue: Microsoft Visual C++ Runtime Error  

   When trying to run DinoCapture, an error messages pops up indicating "Microsoft Visual C++ Runtime Error", but with no specific error number.

    

   "Microsoft Visual C++ Runtime Library  Runtime Error! Program: C:\Program Files (x86)\DinoCapture.exe  This application has requested the Runtime to terminate it in an unusual way."

    

   A. Rename the "Digital Microscope" folder to create a new settings folder 1. Click on the Windows Start Menu and then click "Documents" or "My Documents" 2. Inside the "Documents" or "My Documents" folder, find the "Digital Microscope" folder 3. Right-click the "Digital Microscope" folder and select "Rename" 4. Add the word "Old" to the end of the folder name, so it becomes "Digital Microscope Old" 5. Run DinoCapture 2.0 and a new "Digital Microscope" folder will be created automatically

    

   Doing this will reset your DinoCapture saving folder to the default state. (A new folder will be created. Your previous folder and all existing pictures will be saved in the folder you renamed to "Digital Microscope Old".) If this resolves the issue, it's likely that one of the pictures or accompanying data files was corrupted. This can sometimes happen if you try to modify pictures used by DinoCapture by using a different program. To avoid this issue in the future, either use the "Save as" feature within DinoCapture to save a copy for editing externally, or copy the file directly through Windows Explorer and then use the copy to edit externally.

    

   B. Run DinoCapture in safe mode 1. Right-click on the DinoCapture 2.0 desktop icon and select "Properties" 2. Select the "Shorcut" tab and find the "Target" box 3. In the very end of the "Target" box after the end quote, type in: -safe (space, hyphen, "safe") 4. The contents of the target box should now look something like this: "C:\Program Files (x86)\DinoCapture 2.0\DinoCapture.exe" -safe 5. Click "Apply" and then double-click the DinoCapture 2.0 icon to run DinoCapture

    

   Running DinoCapture in safe mode will use the default for saving location (in your "Documents" folder) settings and disable automatic updates for DinoCapture. If safe mode resolves the issue you were experiencing, it's likely that one of these things was causing a problem. (Sometimes security settings on your computer or set by your IT department might get in the way of changing the saving location or accessing the automatic updates). You are fine to leave the safe mode setting enabled if you'd like. You can also download any updates that become available directly from our website at http://www.dinolite.us.

4. 74. Common Issue: Recently upgraded to Windows 8 and now Dino-Lite is not working  

   "Windows encountered a problem installing the driver software for your device. Windows found driver software for your device but encountered an error while attempting to install it. The hash for the file is not present in the specified catalog file. The file is likely corrupt or the victim of tampering."

    

   Windows 8 enforces driver signatures more strictly than previous versions of Windows. If you have an older Dino-Lite model, you may need to disable driver signature enforcement in order to use it with Windows 8. To do this, please follow these steps:

    

   1. Open the Settings panel (Press Windows Logo + I). Choose “More PC Settings” or "Change PC Settings" (at the bottom) > Select “General” > look for the Advanced startup section and press “Restart now”.

   2. On the blue screen select: Troubleshoot > Advanced options > Windows Startup Settings > then click the “Restart” button.

   3. As the computer is rebooting the startup settings will appear. Choose "Disable driver signature enforcement".

   4. After the computer reboots, connect the Dino-Lite via USB.

   5. Open the Device Manager (Windows Logo + X then select Device manager). Under Imaging Devices look for the device with the yellow “!” or “?”. If the device is not found under Imaging Devices, check under "Other Devices". Right click on the device and select Update Driver Software. In the new window select: Browse my computer for driver software > On the next window, click Browse and browse to the location where the drivers were installed to (by default C:\Program Files (x86)\Common Files\ snp2std), select the folder called "snp2std", click "Okay" and then click "Next"

   6. If a message saying “Windows can’t verify the publisher of this driver software” appears, choose “Install the driver software anyway” and the drivers will be installed.

5. 75. Device Manager Error: Code 10  

   Error code 10 in the Windows Device Manager:

    

   "This device cannot start. (Code 10)"

    

   Generally refers to a hardware problem. To confirm that there is a problem with the device itself, please try the following:

    

   A) Connect the device to a different USB port

    

   B) Connect the device to a different computer

    

   If the code 10 error occurs in each case, it may indicate a problem with the device itself. Please contact us for further support.

6. 76. Device Manager Error: Code 19  

   Device Manager displays the following error

   "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. To fix this problem you can first try running a Troubleshooting Wizard. If that does not work, you should uninstall and then reinstall the hardware device. (Code 19)"

   Refers to a missing or corrupt driver. Please use the following steps to uninstall/reinstall the device driver:

    

   A) Uninstall driver 1. Open device manager 2. Right-click on the device name and select "Uninstall" 3. On the "Confirm Device Uninstall" window, do NOT check the box next to "Delete the driver software for this device" if given that option. 4. Select "OK"

    

   B) Download device driver 1. Navigate to downloads page: 2. Download appropriate driver 3. Run the downloaded file to install the driver

    

   C) Update driver 1. From the top menu of the Device Manager window, select "Action" then "Scan for hardware changes"

7. 77. Device Manager Error: Code 28  

   "The drivers for this device are not installed. (Code 28)"

    

   Please note the solution for this problem depends on the model being used.

    

   Non-UVC series (211,311,313,411,413,423):

   These models require a specific driver. To fix the code 28 issue, install the appropriate driver for your model, found on the CD that came with the device or also on the Downloads page.

    

   UVC series (2011,3011,3013,4013,4023,7013,7023):

   These models use a driver included with your operating system. To fix the code 28 issue, make sure Windows has all available updates and service packs. This issue appears most commonly on Windows XP without the latest service pack (Service Pack 3). Make sure updates have been installed and an internet connection is available for Windows to download driver updates.

8. 78. Device Manager Error: Code 39  

   Device Manager displays the following error

   "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)"

   Refers to a missing or corrupt driver. Please use the following steps to uninstall/reinstall the device driver:

    

   A) Uninstall driver 1. Open device manager 2. Right-click on the device name and select "Uninstall" 3. On the "Confirm Device Uninstall" window, do NOT check the box next to "Delete the driver software for this device" if given that option. 4. Select "OK"

    

   B) Download device driver 1. Navigate to downloads page: 2. Download appropriate driver 3. Run the downloaded file to install the driver

    

   C) Update driver 1. From the top menu of the Device Manager window, select "Action" then "Scan for hardware changes"

9. 79. Error message: The procedure entry point WMCreateWriter could not be located in the dynamic link library WMVCore.DLL  

   "The procedure entry point WMCreateWriter could not be located in the dynamic link library WMVCore.DLL"

   The referenced file is a component of Windows media player. Resolve this issue by downloading the latest version of Windows Media Player:

    

   http://www.microsoft.com/en-us/download/windows-media-player.aspx?q=windows+media+player

10. 80. Other Issue: DinoCapture software saves images but not video  

    A. Run DinoCapture in safe mode 1. Right-click on the DinoCapture 2.0 desktop icon and select "Properties" 2. Select the "Shorcut" tab and find the "Target" box 3. In the very end of the "Target" box after the end quote, type in: -safe (space, hyphen, "safe") 4. The contents of the target box should now look something like this: "C:\Program Files (x86)\DinoCapture 2.0\DinoCapture.exe" -safe 5. Click "Apply" and then double-click the DinoCapture 2.0 icon to run DinoCapture

     

    Running DinoCapture in safe mode will use the default for saving location (in your "Documents" folder) settings and disable automatic updates for DinoCapture. If safe mode resolves the issue you were experiencing, it's likely that one of these things was causing a problem. (Sometimes security settings on your computer or set by your IT department might get in the way of changing the saving location or accessing the automatic updates). You are fine to leave the safe mode setting enabled if you'd like. You can also download any updates that become available directly from our website at http://www.dinolite.us.

11. 81. Other Issue: DinoCapture software shows a completely black screen  

    This generally occurs when the device is connected to an older USB 1.1 port, rather than a USB 2.0 port. If the device is connect to a USB hub/splitter or USB extension cable, that device may also only support the older USB 1.1 standard. To resolve this issue, make sure the device is connected to a USB 2.0 port. Connect the device directly to the computer rather than through a hub or extension cable. If the device is connected to the front of the computer, try a USB port on the back of the computer.

12. 82. Other Issue: Software opens and LED lights turn on but live video window cannot be seen  

    The preview window is movable by the user and will stay where it is placed. In some cases the preview window may disappear from the viewable area of the screen. Several things may cause this to happen:
    1. The user drags the preview window to the edge of the DinoCapture window and then resizes DinoCapture, making the borders of the DinoCapture window small enough that the preview window is outside of them. 2. In a dual monitor setup the DinoCapture software has been expanded by the user to take up both monitors. The user drags the preview window all the way to the far edge (usually right side, second monitor) of the window. The user then resizes the DinoCapture window back to only take up one monitor, leaving the preview window in the area that would have been on the second monitor. 3. The user moves the preview window and then changes the display resolution on the monitor, making it small enough that the area containing the preview window is outside of the viewable area on the monitor.
    To resolve this issue:
    A) The easiest way to resolve this issue is to reverse the cause (generally increase the size of the DinoCapture window or increase the monitor resolution)
    B) If the preview window still cannot be found, follow these steps to reset the location: 1. Close DinoCapture if it is currently open 2. Click on the Windows Start menu and then "Documents" or "My Documents" 3. Open the "Digital Microscope" folder and then the "Setting" folder 4. Open the file "DC20.ini" in a text editor such as Notepad and change the line that says "Save_Preview_Window_Position=on" to "Save_Preview_Window_Position=off" 5. Save the file and reopen DinoCapture

13. 83. Other Issue: The screen shows my webcam instead of my Dino Lite microscope  

    Note: This issue occurs most often with the older "DinoCapture 1.0" software. If you are using DinoCapture 1.0, the best solution is to download and install the free updated DinoCapture 2.0 software.

     

    A) Download and Install DinoCapture 2.0

     

    OR

     

    B) Change the Capture Source to Dino-Lite

    1. Select Settings > Real-time Image Settings

    2. Select the "Capture Source" tab

    3. Select the "Dino-Lite" device

    4. Click "OK"

14. 84. Other Issue: This Program Might Not Have Installed Correctly  

    This is not a normal occurrence however it is very likely the software did install fine. Please open the DinoCapture software to verify this. If you find that the software did not install correctly please contact us for assistance.

15. 85. Other Issue: Trouble installing drivers on Windows 8 or Windows 8.1  

    When trying to install a Dino-Lite on a system running Windows 8 or Windows 8.1 an error message such as the one below occurs:

     

    "Windows found driver software for your device but encountered an error while attempting to install it. The has for the file is not present in the specified catalogue file. The file is probably corrupt or has been tampered with."

     

    This message may occur when attemping to install an older Dino-Lite model on a computer running Windows 8 or above. To allow the Dino-Lite to be installed, Driver Signature Enforcement must be disabled. Please see the following link for complete steps:

     

    Dino-Lite Driver Installation on Windows 8 or 8.1

16. 86. Other Issue: Using strobe light model and a portion of the screen is dark  

    Using a strobe light model such as AD3613TB or AD3713TB and a portion of the live image is dark. To resolve this issue:

    1. Click the settings icon on the live image window (the icon that looks like a wrench)

    2. Adjust the "Strobe length" setting

    Please note: The strobe length setting can only be changed when the camera is set to strobe mode (LED mode #2). If necessary, try several values for strobe length until the issue no longer occurs. This issue generally occurs around the 40x - 60x magnification range due to the reflection from the strobe light.

17. 87. Runtime Error: Code 339  

    When trying to Run DinoCapture the following error message occurs:

     

    Component ‘FathZip.dll’ or one of its dependencies not correctly registered: file is missing or invalid.

     

    Run DinoCapture as an Administrator

    1. Right-click on the DinoCapture icon

    2. Select "Run as Administrator"

18. 88. System Fault (Blue Screen): ks.sys  

    "A problem has been deteced and windows has been shut down to prevent damage to your computer [...] ks.sys"

     

    While using the device Windows crashes and displays a blue screen system fault message referencing a file "ks.sys". The problem occurs on Dell notebooks with built-in webcams. To resolve this issue, uninstall the "Dell Webcam Central" software and restart the computer